Send Zoho Desk Ticket Alerts to Zoho Cliq Using Zoho Flow

Here is how to automatically send Zoho Desk ticket alerts to a Zoho Cliq channel using Zoho Flow.

Even a non-technical person can easily do it in just a few steps.

Approach

We can connect Zoho Desk and Zoho Cliq through Zoho Flow to receive automatic notifications when a new ticket is created.

1.1 Goto "Settings", select "Connections" and click "Create Connection"

1.2 Search for "Zoho Desk", select it, and click "Next"

1.3 Enter a connection name and click "Authorize"

1.4 Repeat the same process to create a Zoho Cliq connection

2.1 Open Zoho Cliq, go to "Channels", and click the "+" icon

2.2 Enter the channel name, configure the required settings, and click "Create Channel"

3.1 In Zoho Flow, open "My Flows" and click "Create Flow

3.2 Enter the flow name and click "Create"

3.3 Select "App" as the trigger type and click "Configure"

3.4 Select "Zoho Desk", choose "Ticket created", and click "Next"

3.5 Configure the portal and other options if required, then click "Done"

3.6 Add the Zoho Cliq "Message in channel" action, choose the channel, and click "Done"

4.1 Turn on the flow and create a test ticket to check the alert in Zoho Cliq

Here is the video explanation of the above steps.